Legal Notice

This Legal Notice (the “Legal Notice”), together with the Privacy Policy and the Cookie Policy govern the access and use of this website (the “Website”). Simply accessing the Website confers on the person doing so the status of Website User (hereinafter, “the User”) and implies full acceptance of this Legal Notice.

If you do not agree with this Legal Notice, you must immediately leave the Website without using it. By accepting this Legal Notice, the User states

  • That he has read, understands and understands what is stated here.
  • That he or she assumes all the obligations set forth herein.
  • General information of the Web Site.

Below is the general information of the Website: Holder: Clave Verde, S.R.L. (company owner of the brand, from now on “Clave Verde”);

Rules of use of the Website

The User is obliged to use the Website and all its content and services in accordance with the law, morality, public order and this Legal Notice. Likewise, he or she undertakes to make appropriate use of the services and/or contents of the Website and not to use them to carry out illegal or criminal activities that infringe the rights of third parties or that violate any applicable legal regulation. The User undertakes not to transmit, introduce, disseminate and/or make available to third parties any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and this Legal Notice.

By way of illustration, and in no case limited or exclusive, the User undertakes to:

I.- Not to introduce or disseminate contents or propaganda of a racist, xenophobic, pornographic nature, of an apology for terrorism or which attempt against human rights.

II.- Not to introduce or disseminate in the network data programs (virus and harmful software) that may cause damage to the computer systems of the access provider, its suppliers or third party users of the Internet network.

III.- Not to disseminate, transmit or make available to third parties any type of information, element or content that infringes the fundamental rights and public freedoms recognized by the Constitution and international treaties.

IV.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illegal or unfair advertising.

V.- Not to transmit unsolicited or unauthorised advertising, advertising material, “junk mail”, “chain letters”, “pyramid structures”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for this purpose.

VI.- Not to introduce or disseminate any false, ambiguous or inaccurate information and content in a manner that misleads the recipients of the information.

VII.- Not to impersonate other Users by using their registration keys to access the different services and/or contents of the Website that require it.

VIII.- Not to disseminate, transmit or make available to third parties any type of information, element or content that implies a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Website or to third parties.

IX.- Not to disseminate, transmit or make available to third parties any type of information, element or content that implies a violation of the secrecy of communications and legislation on personal data. The User is obliged to keep Clave Verde completely free from any possible claim, fine, penalty or sanction that he/she may be obliged to bear as a consequence of the User’s non-compliance with any of the above mentioned rules of use. Clave Verde also reserves the right to request the corresponding compensation for damages.

Exclusion of Liability

The access of the User to the Website does not imply for Clave Verde the obligation to control the absence of viruses, worms or any other harmful computer element. The User is responsible, in any case, for the availability of adequate tools for the detection and disinfection of harmful computer programs.

Clave Verde is not responsible for the damages caused to the software and/or computer equipment of the User or third parties during the use of the services offered on the Website or while browsing it.

Clave Verde is not responsible for the damages of any kind caused to the User due to failures or disconnections in the telecommunication networks which lead to the suspension, cancellation or interruption of the service of the Website during the provision of the service or previously.

Contents and Services Linked Through the Website

The Website may contain technical link devices, directories and even search tools that allow the User to access other pages and portals on the Internet (hereinafter referred to as “Linked Sites”). In these cases, Clave Verde will only be responsible for the contents and services provided in the Linked Sites insofar as it has effective knowledge of their illegality and has not deactivated the link with due diligence. In case the User considers that there is a Linked Site with illicit or inadequate contents, he can communicate it to Clave Verde without this communication implying in any case the obligation for Clave Verde to remove the corresponding link.

In no case the existence of Linked Sites should presuppose the formalization of agreements between Clave Verde and the people in charge or holders of these sites, nor the recommendation, promotion or identification of Clave Verde with the statements, contents or services provided by these Linked Sites.

Unless expressly stated otherwise on the Web Site, Clave Verde is not aware of the contents and services of the Linked Sites and, therefore, it is not responsible for the damages that may be caused by the illegality, quality, non-updating, unavailability, error and uselessness of the contents and/or services of the Linked Sites, including any other damage that is not directly attributable to Clave Verde.

Intellectual and industrial property

All the contents of the Website, understanding by these, as a mere example, the texts, documents, photographs, videos, graphics, images, icons, technology, software, links and other audiovisual or sound contents, as well as its graphic design and source code, are the intellectual property of Clave Verde or third parties, and none of the exploitation rights recognized by the current regulations on intellectual property can be understood as being transferred to the User.

The User states that he is the only author of all the photographs, images, texts and/or comments (from now on, “the Contents”) that he publishes on the Website or sends through it, guaranteeing that the use of these on the Website does not infringe the rights of any third party.

Regarding the said Contents, the User gives, free of charge, to Clave Verde the rights of public communication, reproduction, distribution and transformation, in all the modalities of exploitation existing up to the date of acceptance of this Legal Notice.

This assignment is made for the universal territorial scope and for the time corresponding to the whole life of the User and seventy years after his death or declaration of death.

The brands, commercial names or distinctive signs published on the Website with the name “Clave Verde” are owned by Clave Verde or third parties, without the User being granted any right over them.

Nullity and Ineffectiveness of the clauses

If any clause included in this Legal Notice were to be declared totally or partially null and void or ineffective, such nullity or ineffectiveness would only affect that provision or the part thereof that is null and void or ineffective, with the Legal Notice subsisting in all other respects and such provision being deemed totally or partially to be not included.

Conditions of contract

First, identification: The goods sold through Clave Verde’s website are hotel services, such as rooms, and restaurant reservations. On Clave Verde’s website you are actually contracting with Clave Verde S.R.L. with the contact details and address specified at the beginning of this Legal Notice.

Second. Products and prices: Rooms and other services can be purchased on the website. The prices of the services or products shown on our website are indicated in US dollars (in some cases they may be shown in Dominican pesos) and include taxes (when applicable), unless otherwise indicated. Prices and taxes vary depending on the customer’s country, detected through the IP and credit or debit card data.

The hiring of consulting services requires the signing of a contract and a confidentiality agreement between both parties, to be agreed upon by both parties prior to the formalization of the same.

Support service in the bookings: The client must know that he has a support service to raise those doubts that may arise in relation to the subject matter of any reservation. 

Third. The purchase process: To place an order on our website, it is necessary to register during the purchase process. 

To make a purchase, you must choose the room or service and the system will automatically redirect you to the order page (cart). On this screen you must indicate your name, lastname and e-mail, as well as choose your booking dates, and payment method. 

Once completed, press the “Pay” button. You will be asked for the details of the card with which to make the payment. You will then be shown a purchase confirmation page and or receive an email with the payment details.

Payment method. Credit card: You will be asked for your card number and expiry date. For your peace of mind, you are guaranteed absolute security, as both your personal and card details travel encrypted to Tab Labs Ltd, thanks to the SSL secure server provided by platform. Likewise, at no time does Clave Verde receive your card details, only the confirmation of your payment.

The justification of the reception of the service by the recipient will be through the our hotel checkout and welcoming process. Our reservation management system gathers  all the information of the reservation. The contract of sale will be considered to be signed with the acceptance of the informed consent. The consumer, within 24 hours of purchase, will receive the proof of the transaction, and confirmation that the procedure has been completed and is archived by the recipient.

Service deliver: In relation to delivery dates, due to the nature of our services, users will receive their services the selected day of their booking.

There is no minimum duration in which the buyer is obliged to maintain our business relations. No financial guarantee or deposit is required for the purchase of our products.

There is no geographical limitation on access to the content sold on our website.

The services sold on our website enjoy all the rights of intellectual property protection and other legal guarantees. All the necessary technical measures are also used to guarantee the security of the purchase and access to the digital products in a safe way.
The interoperability or capacity of our product or system, whose interfaces are fully known, to work with other existing or future products or systems, without restriction of access or implementation will depend on the technical and organisational needs that are necessary at any given time to sell the products and provide the services offered to the consumer.

The electronic document will be filed in digital format in the electronic archives kept by the company. Clave Verde’s web site is technically prepared to identify and correct errors in the introduction of data, these technical means being variable depending on the evolution of the data.

Fourth. Cancellation and returns: The customer of our online shop is committed at all times to provide truthful information about the data requested in the different purchase forms. In the case of the sale or commercialization of services from our Clave Verde’s Web Site that require the buyer to be of a certain age according to the current legislation of his country of origin, the buyer states that he fulfills this requirement to formalize the purchase.

It will not be applicable to the contracts that refer to the supply of digital content (programs, applications, games, music, videos or computer texts, either by downloading or broadcasting in real time), which is not provided in a material support when the execution has started. So when the customer is purchasing a downloadable product and this download has already started, he loses his right of withdrawal. As these are digital products, there are no material costs for returning the product, because only access is limited, so there will be no reimbursement of costs.

In relation to the services if these have not been able to be provided due to lack of cooperation from the customer, the customer will lose the right to a refund. The after-sales assistance of the purchased info-products will be free of charge if it concerns downloading difficulties. The consultations that take place as a result of the delivery of the acquired material are not included as free of charge.

Applicable Legislation and Competent Jurisdiction

This Legal Notice shall be governed by and interpreted in accordance with Dominican law. In case of dispute between Clave Verde and the User, the courts of the city of the National District, Dominican Republic, will be competent, unless the applicable legislation necessarily establishes otherwise.

Clave Verde’s code of conduct is the one derived from the correct application of the existing laws, as well as from the application of the same ones from the common sense. With renunciation of their own jurisdictions, the people who contract Clave Verde through the web are expressly submitted to the Courts and Tribunals of Santo Domingo, National District. The present contract is formalized in Spanish language. The general conditions to which this contract is subject are found on the web site

Termination Clause

We may terminate your access to the site, without cause or notice, which may result in the seizure and destruction of all information associated with your account. All provisions of this agreement which by their nature should survive termination shall survive termination, including without limitation, the ownership provisions, disclaimers of warranty, indemnification and limitations of liability.

Change of Conditions

The company reserves the right to modify these conditions when it considers it appropriate; likewise, the permanent use of the page will mean its acceptance of any adjustment to such terms. If there are any changes to our privacy policy, we will announce on our home page and other important pages on our site that such changes have been made. If there are any changes to our site regarding the way we use our customers’ personally identifiable information, we will notify those affected by the change by email or mail. Any changes to our privacy policy will be posted on our page 30 days prior to such changes occurring. Therefore, you are encouraged to re-read this statement regularly.

More About the Legal Notice

Search for rooms, villas and suites of natural elegance in Clave Verde. On our website you will find all the information you need to enjoy the best experience in Las Terrenas.

We have partnered with the largest tourist platforms in the world, whose users value us with more than 9/10 points.

© Clave Verde 2020 | Made with love by Zume